FAQ

After completing your purchase, you will receive an email with a download link. You can also access the file through your account on our website.

Our designs are available in popular machine embroidery formats such as .DST .EXP .HUS .JEF .PES .VIP .VP3 .XXX, and others. You can choose the required format during the purchase.

Yes, many of our designs are available in multiple sizes. We recommend using embroidery software if you need to adjust the size manually, please contact us.

Each design has the available sizes listed on the product page. Check the hoop size your machine uses and select the corresponding design size.

Make sure you downloaded the file in the correct format for your machine. If the issue persists, contact our support team, and we’ll help resolve the problem.

Each design comes with a color chart with thread recommendations. You can adapt these to the thread brands you use.

Due to the digital nature of the products, we do not accept returns or exchanges. However, if you encounter a technical issue, contact us, and we’ll find a solution.

You can submit a request through the contact form on our website or email us directly. We aim to respond within 24 hours.

Our designs are compatible with most modern embroidery machines. As long as your machine supports one of the formats we offer, the designs should work perfectly.

Yes, you can redownload the design from your account on the website. If you face any difficulties, feel free to contact our support team.

We accept payments via credit cards (Visa, MasterCard), PayPal, and other popular payment methods. All payments are securely processed through trusted services.

Yes, we regularly run promotions and send out promo codes to our subscribers. Sign up for our newsletter to be the first to know about special offers.

Yes, we offer custom design services. Contact us with the details of your desired design, and we’ll discuss the terms.

Once purchased, the file is available for download indefinitely, so you can download it whenever it’s convenient for you.

Yes, you can adjust the colors to your liking. Many of our customers customize the color schemes to fit their projects.

Many of our designs include recommendations for stitching order and thread choice, helping you achieve the best result. It will be downloaded after purchase along with the schematics

Our designs are intended for personal use or use within your embroidery business. Sharing or reselling the design files is prohibited under our terms of use.

If the design appears distorted, check your machine’s settings, stabilizer, and tension. Also, ensure that you are using the correct hoop size and fabric. If the issue persists, contact our support team for further assistance.

Yes, minor modifications like resizing or changing certain details can be requested. However, additional fees may apply. Contact us with your request for a quote.

Yes, we offer a selection of free designs for customers to download and test. You can find these in our “Free Designs” section.

Yes, you can add designs to your cart and save them for future purchases. Make sure you are logged into your account, so the cart items are saved.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Yes, you are allowed to sell physical items embroidered with our designs, as long as you don’t resell the digital design files themselves.

If you're not sure which file format to choose, refer to your embroidery machine's manual for supported formats. PES is a commonly used format that works with many machines.

Yes, we use encrypted payment gateways and SSL certificates to ensure your payment and personal information are secure. We take privacy and security seriously.